Privacy Policy

Last updated: 9 October 2026

This Privacy Policy explains how TPS — Technological Problem Solutions ("TPS", "we", "us") collects, uses and protects personal data when you use TPS Social at social.tps-egy.com (the "Service").

1. Information we collect

• Account information: your name, username, email address, password (stored in hashed form), time zone and language preferences.
• Workspace content: posts, drafts, captions, media files, schedules, campaigns, comments and approvals that you or your team create in the Service.
• Connected social accounts: when you connect a social network, we receive the account or page name, identifiers and the access tokens the network issues so that we can publish and read the data you authorise. Where a network offers an official sign-in, we do not receive your social media password.
• Billing information: plan, invoices and payment status. Card and wallet details are processed by our payment providers; we do not store full card numbers.
• Usage and technical data: log data, IP address, browser and device information, and cookies needed to keep the Service secure and working.
• Support communications: messages you send to our team by ticket, email, WhatsApp or phone.

2. How we use your information

• To provide the Service: create your account, run your workspaces, schedule and publish content on your instructions and show reports.
• To provide AI features you choose to use, such as caption writing, repurposing, planning and reviews.
• To manage plans, credits, billing and invoices.
• To provide support, send service messages (for example security alerts, password resets and billing notices) and, with your consent, product news.
• To keep the Service secure, prevent abuse and comply with our legal obligations.
• To understand how the Service is used and improve it.

3. AI processing

When you use an AI feature, the text, instructions and content you submit are sent to the AI provider configured for the Service (for example OpenAI or Google) to generate a result. Please do not submit sensitive personal data in AI prompts. AI output can be inaccurate and should be reviewed before publishing.

4. How we share information

• Social networks you connect, to publish and retrieve content on your instructions.
• Service providers that help us operate the Service, such as hosting, email delivery, payment processing and AI providers, under appropriate confidentiality obligations.
• Authorities, where required by law or to protect the rights and safety of our users and TPS.

We do not sell your personal data.

5. Data from social platforms

We use data received from social networks only to provide the features you request, in line with each platform's developer policies. You can disconnect a channel at any time from the Service and revoke our access from the platform's own settings.

6. Cookies

We use essential cookies for sign-in, security and remembering your language and display preferences. If analytics tools are enabled, they are used to understand overall usage of the Service.

7. Data retention

We keep your data while your account is active. After an account is closed, we delete or anonymise personal data within a reasonable period, except where we must keep certain records to meet legal, tax or accounting obligations. Backups are overwritten on a rolling basis.

8. Security

The Service runs over encrypted HTTPS connections, passwords are stored in hashed form, access is role-based and two-factor authentication is available for your account. No system is completely secure, so please keep your login details safe and tell us immediately about any unauthorised use.

9. Your rights

Subject to applicable law, including the Egyptian Personal Data Protection Law No. 151 of 2020, you may request access to, correction or deletion of your personal data, object to certain processing, withdraw consent and request a copy of your data. Contact us using the details below and we will respond within a reasonable time.

10. International processing

Some of our service providers, such as hosting and AI providers, may process data outside Egypt. Where this happens we take reasonable steps to make sure your data remains protected.

11. Children

The Service is intended for businesses and professionals and is not directed to anyone under 18 years of age.

12. Changes to this policy

We may update this policy from time to time. We will post the updated version on this page and, where the changes are significant, notify account owners.

13. Contact us

TPS — Technological Problem Solutions
3 Makram Ebeid, Nasr City, Cairo, Egypt
Email: support@tps-egy.com
WhatsApp: 01010203103 · Phone: 01092288093 / 01020020851